Contact Us

We'd Love to Hear from You!

At Sniff Bob, we're committed to providing exceptional customer service. Whether you have a question about your order, need help with a product, or just want to share your feedback, we're here to help.

Customer Service Hours:
Monday - Friday: 9:00 AM - 6:00 PM (EST)
Saturday: 10:00 AM - 4:00 PM (EST)
Sunday: Closed

Ways to Reach Us:

📧 Email: info@sniffbob.com
For the fastest response, please include your order number if your inquiry is about an existing order.

📞 Phone: +1 226-961-7185
Our customer service team is available during business hours to assist you.

What to Include in Your Message:
To help us assist you quickly, please include:

  • Your order number (if applicable)

  • The product name or SKU

  • A detailed description of your question or concern

  • Any relevant photos (for damaged or defective items)

Frequently Requested Information:

📍 Order Status & Tracking:
Check your order status and tracking information by logging into your account or using the tracking link in your shipping confirmation email.

↩️ Returns & Exchanges:
Please visit our [Returns & Refunds Policy] page for detailed instructions on how to initiate a return.

🚚 Shipping Questions:
Our [Shipping Policy] page has comprehensive information about shipping times, costs, and delivery areas.

Social Media:
Connect with us for the latest updates, new products, and special offers:

FAQ:
Before contacting us, you might find an immediate answer in our [Frequently Asked Questions] section.

Response Times:

  • Email: Within 24 hours during business days

  • Social Media Messages: Within 12 hours

We Value Your Feedback!
Your satisfaction is our top priority. We strive to respond to all inquiries promptly and resolve any issues to your complete satisfaction.

Thank you for choosing Sniff Bob!

Note: For press inquiries, wholesale opportunities, or partnership requests, please email us at info@sniffbob.com with the subject line indicating the nature of your inquiry.